Refund Policy

We strive to ensure that our customers are completely satisfied with their purchases. Below are the details regarding order exchanges, cancellations, returns, and refunds.

Order Exchanges

To ensure a smooth shopping experience, please carefully review your order details—such as size, design, and quantity—before completing your purchase. We are unable to process exchanges for errors in these selections. However, you may cancel your order within 24 hours and place a new order with the correct details. If you need assistance, our support team is always available to help.

Order Cancellations

Timeframe: Within 24 hours of order placement.

You may cancel your order within 24 hours of placing it. After this period, your order may have already entered processing, making cancellation unfeasible. A 10% cancellation fee, based on the total order value, will apply for cancellations made after the 24-hour window.

To cancel an order, please contact us via email at [email protected].

Returns and Refunds

Returns are accepted within 180 days of receiving your order. After this period, the order is considered final, and no refunds will be issued. Returns and refunds are permitted under the following conditions:

Eligible for Return or Refund:

• Items arriving damaged or broken.
• Products differing in design, size, or material from the original order.
• Receipt of incorrect items.
• Significant deviations from the product description.

Ineligible for Return or Refund:

• Items that have been worn, washed, or altered.
• Defective items not attributable to our oversight.
• Items missing original tags.
• Items with minor, fixable thread issues.

Returned items must be in their original condition and packaging.

Refund Claim Requirements

To submit a refund claim, please provide the following:

• Shipping label or receipt.
• Proof of purchase.
• Evidence of defects (e.g., photos).
• Any relevant communications (e.g., email screenshots).

Return and Refund Process

1. Send your inquiry to [email protected] with the necessary documentation.
2. We aim to respond within 2-3 business days to confirm your eligibility.
3. Follow the instructions provided and only send your return after receiving a confirmation email with the return address.
4. Please ensure you include the carrier’s tracking number for returned items.

Note: Customers are responsible for the cost of return shipping.

Refund Processing Time

Refunds are typically processed within 2 business days after we receive your return. Once we confirm receipt via email, we will issue a full refund, including the original shipping costs. If you experience delays beyond 10-15 days, please reach out to your bank or credit card company for assistance with the refund.

Important Notes

• Our return policy is valid for 180 days from the delivery date. Within this period, you can return or exchange items, but please note that return shipping costs are your responsibility.
• We are not liable for any damages or losses that occur during the return shipping process. Customers must handle any issues related to ineligible returns or lost items independently.

Before initiating a return, please contact our Support Team for assistance.

For any questions, feel free to contact us through the “Contact Us” page.